Terms & conditions - Oravo LLC

Effective Date: December 2025
Last Updated: Devember 2025

1) Parties & definitions
1.1 Provider:
Oravo Agency LLC, doing business as Oravo Agency, a Florida limited liability company with its principal place of business in Miami-Dade County, Florida (“Oravo”, “we”, “us”, “our”).

1.2 Client:
The purchasing company, licensed real estate professional, or authorized representative who accepts this Agreement electronically, by signature, or by submitting payment (“you”, “your”, “Client”).

1.3 Services:
The done-for-you seller acquisition system provided by Oravo Agency, including advertising campaigns, qualification workflows, CRM automation, lead routing, and appointment scheduling.

1.4 Qualified appointment:
A scheduled booking with an individual who (I) appears to be a real homeowner, (II) fits the Client’s target criteria, and (III) has expressed some level of intent to discuss selling.

1.5 Platforms:
Tools and systems used by Oravo Agency, including Meta, Google, Calendly, GoHighLevel, email/SMS services, and other relevant technology.

1.6 Agreement:
This master service agreement, including all addenda, proposals, invoices, or electronic confirmations.

2) Nature of the services:
2.1 Oravo Agency builds and manages a complete seller-appointment acquisition system for licensed real estate professionals.
2.2 The Client does not receive access to internal campaigns, ad accounts managed by Oravo Agency, or proprietary optimization processes.
2.3 Onboarding information provided by the Client (ZIP codes, targeting criteria, calendars, branding, etc.) will be used to configure the system.
2.4 Oravo Agency may create, publish, and manage advertisements using the Client’s name, brand, likeness, or market positioning strictly for performance purposes.
2.5 Oravo may use subcontractors, fulfillment teams, and technology partners to provide parts of the Services.

Oravo Agency LLC remains the sole contracting party responsible for service delivery.

3) Scope of work
3.1 The services include campaign setup, ad management, creative production, qualification flows, CRM automation, lead routing, appointment booking, and performance optimization.
3.2 Items considered out-of-scope (e.g., custom brand design, complex third-party integrations, video editing outside the campaign scope, or market research beyond targeting) may be charged separately.
3.3 Oravo Agency operates during standard business hours (Eastern Time). Support channels depend on the selected package.

4) No guarantee of results
4.1 Oravo Agency does not guarantee any number of leads, appointments, show-ups, listings, or closed transactions.
4.2 Market conditions, competition, ad algorithms, platform policies, and the Client’s follow-up performance can affect outcomes.
4.3 Any performance metrics or examples provided are illustrative only.

5) Client responsibilities
The client agrees to:
5.1 Complete onboarding fully and promptly, including ad account access, calendars, target markets, and branding.
5.2 Maintain active access to required tools (e.g., Calendly, GoHighLevel for Scale/Elite).
5.3 Provide timely approvals for creatives or messaging when requested.
5.4 Keep calendar availability updated and ensure readiness to attend booked appointments.
5.5 Avoid modifying, pausing, or interfering with any campaigns managed by Oravo Agency.
5.6 Maintain legal compliance for real estate licensing and advertising laws.
5.7 Acknowledge that Oravo Agency performance depends on Client responsiveness and follow-up speed.
5.8 Advertising account ownership & access

For all service plans, the Client is required to own and maintain their own advertising accounts on:
• Meta (Facebook Business Manager + Ad Account) and/or
• Google Ads,
depending on the platform(s) included in their selected plan.

The client must:
1. Create and verify their advertising accounts if they do not already exist.
2. Add Oravo Agency LLC (and designated fulfillment personnel) as administrators with full permissions, including:
o campaign creation
o ad management
o pixel/tag installation
o billing visibility
o audience creation
o asset management
3. Maintain access for the duration of the Agreement.

Failure to provide proper access:
• prevents Oravo Agency from launching or managing campaigns,
• does not entitle the Client to refunds, credits, or billing pauses,
• does permit Oravo Agency to pause services until access is provided,
• does not reduce the Client’s financial obligations during the Initial Term or any notice period.

The Client is solely responsible for:
• maintaining a functional ad account,
• resolving account holds, verification issues, or payment card declines,
• ensuring billing methods on Meta/Google are valid.

Oravo Agency is not responsible for delays caused by missing access, limited access, or account issues on the Client’s side.

5.9 New advertising account warm-up & platform limitations
If the Client’s Meta or Google advertising account is newly created, recently verified, or has limited historical activity, the Client acknowledges the following:

1. New advertising accounts may require a warm-up period before significant budget scaling is possible.

2. Warm-up periods may include:
   o limited initial daily spend
   o restricted campaign reach
   o slower learning phase
   o higher temporary costs
   o delayed optimization

3. Increasing ad spend too quickly may trigger:
   o temporary account holds
   o identity verification requests
   o payment verification checks
   o ads being paused or rejected

4. Oravo Agency may run campaigns at lower budgets temporarily until the advertising account stabilizes.

5. Oravo Agency is not responsible for delays or limitations caused by new account status, platform restrictions, or verification processes.

1. Warm-up timing is controlled entirely by Meta/Google, not by Oravo Agency.

2. The warm-up phase does not:
   o permit delays in payment,
   o entitle the Client to refunds or credits,
   o shorten the Initial Term,
   o pause billing obligations.
   
   Oravo Agency will scale the Client’s ad spend as soon as the platform allows safe and stable increases.
   Ad account warm-up periods are normal and unavoidable for new accounts. Performance during warm-up is not indicative of long-term results and does not constitute grounds for refunds or cancellation.
   
   5.10 Calendar requirements & Calendly access
   The Client is required to maintain an active online calendar system for appointment scheduling.
   Oravo Agency recommends Calendly, but equivalent platforms may be used if approved.
   
   The Client must:

   1. Create and maintain a functioning Calendly account (free or paid, as required).

   2. Ensure availability settings are accurate and up to date.

   3. Provide Oravo administrative or editor access to:
      o the booking link
      o event settings
      o availability windows
      o timezone configuration

   4. Maintain a stable, synced connection between Calendly and their primary calendar (Google Calendar, Outlook, iCloud, etc).

   5. Resolve any calendar conflicts, double-bookings, or integration issues on the Client’s side.

   6. Ensure the booking link remains active for the entire Agreement term.
      
      Failure to maintain a functional calendar system:
      • prevents Oravo from delivering appointments,
      • does not entitle the Client to refunds, credits, discounts, or cancellation,
      • does permit Oravo to pause or suspend services until calendar access is restored.
      
      For Scale and Elite plans, a paid Calendly plan may be required to support team routing, advanced scheduling, and CRM integrations.
      
      6) Fees, Payments & Billing Terms
      6.1 Pricing is based on the selected package:
      GROWTH = $2,200/month
      SCALE = $3,200/month (+ optional $500 for second platform)
      ELITE = $4,500/month
      6.2 All payments are billed monthly in advance, automatically, via the payment method provided.
      6.3 Ad spend is paid directly by the Client to the advertising platforms. Oravo Agency does not handle or refund ad spend.
      6.4 Work will not begin until the first payment is received.
      6.5 All fees are non-refundable once onboarding or setup begins.
      6.6 Late payments or failed renewals may incur suspension of services.
      6.7 Required Minimum Monthly Ad Spend
      
      All Oravo Agency service plans require a mandatory minimum monthly advertising spend of one thousand U.S. dollars (US $1,000), paid directly by the Client to the advertising platforms.
      The Client must maintain the required minimum ad spend for the system to function as intended.
      
      Failure to maintain the minimum ad spend:
      • may cause reduced performance,
      • does not entitle the Client to refunds, credits, discounts, or early termination, and
      • permits Oravo Agency to pause, suspend, or decline service delivery until the minimum ad spend is restored.
      The minimum ad spend applies for the entire duration of the Agreement, including:
      • the Initial 3-Month Term, and
      • any month-to-month Renewal Terms.
      
      Ad spend is not controlled by Oravo Agency, is never refundable, and is the full responsibility of the Client.
      
      6.8 Required GoHighLevel Subscription (Scale & Elite Plans Only)
      For all Scale and Elite service plans, the Client is required to maintain an active, fully paid GoHighLevel (GHL) subscription throughout the entire duration of the Agreement.
      • The GHL subscription is not included in Oravo Agency's pricing.
      • The Client is solely responsible for purchasing, maintaining, and paying for their own GHL account.
      • Oravo Agency requires administrative access to the Client’s GHL account to install automation systems, workflows, qualification funnels, routing logic, appointment reminders, segmentation, tracking, and related infrastructure.
      
      Failure to maintain an active GHL subscription:
      • will prevent Oravo Agency from delivering the Services,
      • does not entitle the Client to refunds, credits, or early cancellation,
      • does permit Oravo Agency to pause or suspend services until the subscription is restored.
      
      The GHL subscription is mandatory for the full Initial 3-Month Term and all Renewal Terms for Scale and Elite Clients.

   7) Term, Minimum Commitment & Cancellation
   7.1 Initial 3-Month Minimum Term (Mandatory)
   By purchasing any Oravo Agency service plan, the Client enters a binding three (3) month Initial Term (“Initial Term”).
   The Client is obligated to pay all three months in full, regardless of performance or usage.
   There are no early cancellations during the Initial Term.
   7.2 Automatic Renewal After Initial Term
   After the Initial Term, the Agreement automatically renews month-to-month (“Renewal Term”).
   7.3 30-Day Cancellation Notice (After Month 3 Only)
   After the Initial Term, the Client may cancel by written notice sent to:
   hello@oravoagency.com
   Cancellations require minimum 30 days written notice.
   The Client remains responsible for all fees falling within the notice period.
   7.4 Cancellation Method
   Cancellations are only valid when submitted via email to the official address above.
   Messages sent to personal contacts, DMs, Slack, or other channels do not constitute cancellation.
   7.5 No Refunds for Partial Months
   All fees paid or due within the notice period are non-refundable.

   
   8) No Refund Policy
   8.1 All fees, including monthly fees, onboarding/setup work, creative production, and CRM configuration, are strictly non-refundable.
   8.2 Ad spend is non-refundable under all circumstances.
   8.3 The Client may not charge back or dispute payments without first attempting to resolve the issue directly with Oravo in writing.
   Initiating a chargeback will be treated as a breach of contract.

   9) Advertising & Platform Policies
   9.1 Platforms may restrict or reject ads at their sole discretion. This does not entitle the Client to refunds or cancellation.
   9.2 Oravo Agency may pause or adjust campaigns to prevent policy violations.
   9.3 All real-estate advertising must comply with Fair Housing laws. Oravo Agency may modify content to ensure compliance.

   10) Data & Privacy
   10.1 Both parties agree to comply with applicable privacy laws (CCPA, GDPR, etc.).
   10.2 Oravo Agency may aggregate anonymized data for performance optimization.
   10.3 Client data is used solely to deliver the Services.

   11) Intellectual Property
   11.1 All systems, workflows, templates, funnels, ads, campaigns, scripts, and materials created by Oravo Agency remain Oravo Agency's intellectual property.
   11.2 The Client receives a license to use the deliverables only during the paid term.
   11.3 Access may be revoked immediately upon termination.

   12) Confidentiality
   Both parties agree not to disclose confidential information, except as legally required.

   13) Appointment Definition & Expectations
   13.1 A “Qualified Appointment” is a booking that meets the Client’s targeting criteria at the moment of scheduling.
   13.2 Oravo Agency is not responsible for no-shows or cancelled appointments.
   13.3 If a lead is provably fraudulent, Oravo Agency may, at its discretion, replace it.

   14) Legal Compliance
   The Client is responsible for:
   • maintaining a valid real estate license
   • complying with Fair Housing laws
   • ensuring their business practices are legal

   15) Limitation of Liability
   Oravo Agency's total liability is capped at the fees paid by the Client in the three (3) months prior to the claim.
   Oravo Agency is not liable for indirect damages, including lost revenue or lost deals.

   16) Indemnification
   The Client agrees to indemnify Oravo Agency for claims arising from:
   • misuse of ads or scripts
   • incorrect business information
   • violations of laws or platform policies
   • actions of the Client or their team

   17) Governing Law & Dispute Resolution
   17.1 This Agreement is governed by Florida law.
   17.2 Binding arbitration in Miami-Dade County, Florida is the sole method of dispute resolution.
   17.3 Class actions are waived. Disputes must be resolved individually.

   18) Termination & Suspension
   18.1 Either party may terminate for material breach if not cured within 10 business days.
   18.2 Oravo Agency may suspend service immediately for non-payment or legal risk.

   19) Force Majeure
   Neither party is liable for events outside reasonable control.

   20) Relationship of Parties
   Oravo Agency is an independent contractor. No employment, partnership, or joint venture is created.

   21) Non-Solicitation
   The Client may not solicit or hire any Oravo Agency staff, contractors, or fulfillment partners for 12 months after termination.
   Violation incurs a fee equal to 30% of the individual’s first-year compensation.

   22) Entire Agreement & Updates
   22.1 This Agreement includes all terms between the parties.
   22.2 Updates apply upon renewal and will be communicated to active clients.

   23) Electronic Acceptance
   By clicking “Confirm & Proceed”, submitting payment, or accessing the Services, the Client agrees to this Agreement in full.

Confirmation Statement (for checkout page):
“By checking this box and clicking ‘Confirm & Proceed’, you agree to Oravo Agency’s Terms & Conditions and Refund Policy, authorize immediate service commencement, and consent to automatic monthly billing.”

13. Contact information
Oravo LLC
Registered in Miami, Florida, USA
📧 hello@oravoagency.com
🌐 www.oravoagency.com